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Top 25 FAQ

General Questions
Q. Why is this system special?
A. There are five main reasons our system is unique:
1. Superior purification power. Our Biocompatible Water System uses three purifiers, not just one, which ensures 99%+ purification - not only when it is new, but over time.
2. No compromises. There are no shortcuts in this system – every part is of the highest caliber, designed to safely handle ultra-pure water, and made for robust durability. We stand behind our systems, and you should expect it to serve you for a long, long time.
3. UV sterilization. Most (RO) reverse osmosis-based systems don't incorporate a UV light to sterilize the water, and if they do it is usually made entirely of plastic which eventually leaches toxins into the water under 24/7 exposure to UV light. We use a UV light made with a quartz glass and stainless steel housing, which allow the UV light to do its work without leaching anything into the water. A UV light of this quality is not cheap to add to a system, which is why most companies don't include one.
4. Comprehensive restructuring. The first seven stages of the system create ultra-pure water, but purification is just the first step. Our second seven stages bring the balance back to the water, mimicking nature to impart subtle, beneficial properties your body will notice, including ionic minerals and alkalinity.
5. Other features: 35 gallon per day membrane capacity makes it hard to run out of water (compared to 15-25 gpd of other systems). Excellent flow rate for quick fill-ups. Low maintenance costs over time make this a low-hassle, low-cost system to operate.
All this means that you can enjoy the purest, healthiest water you will ever drink – in your own home!

Q. Is this a whole house system?
A. - No. Contrary to what you hear, there is no system on the market (for under $10,000) that can offer pure water for your entire house, affecting all of your faucets. Our Biocompatible Water System is designed to supply you with the purest, restructured, alkaline water through dedicated spigot(s) for drinking purposes. We do carry whole house systems, but they are designed to remove chloramines and/or chlorine from your water to create excellent bathing water, protect your plumbing from corrosion, and to provide pre-filtration for your drinking water system. While a whole house system is optional, it is an excellent idea, but it does not provide purified drinking water. (Anyone who tells you their whole house system (except whole house reverse osmosis) provides pure drinking water is misleading you.)

Q. Can I buy a whole house system that will create pure drinking water?
A. Despite a lot of marketing hype, there is no whole house system on the market, short of a $10,000 whole-house reverse osmosis system, that can create pure drinking-quality water. (And typically you need to re-plumb your entire house when you install a whole-house RO which is very expensive.) The whole house systems we carry are designed to remove chlorine, chloramines, VOCs, and pesticide-like chemicals, creating great bathing and gardening water. But to say that a whole house system can do more than this, short of a whole-house RO, is misleading.

Q. How long has this system been on the market?
A. This system has been on the market in its present form for over 12 years. Before the restructuring system was added in 2000, it was sold for almost ten years. We have thousands of satisfied customers around the world.

Q. Will it help my health?
A. We cannot make health claims but we can say that hydration is key to radiant health, and not all water is equally hydrating. Our water is extremely hydrating, and our customers rave about this water!


Installation Questions

Q. Is the Biocompatible Water System hard to install? Do I need a plumber?
A. The system can easily be put in by a person who is handy, though the benefits of a licensed plumber are that they are insured, and they will be pretty much in and out whereas you might take 2-3+ hrs the first time you install it. Any plumber who has installed RO systems before can install this unit. We offer telephone installation support.

Q. What are the dimensions? Will it fit under my sink?
A. Dimensions of the purification unit are: 18"h x 16"w x 7"d. Dimensions of the standard tank are 16"h x 11"d. Both parts are designed to not take up a lot of usable under-sink space. Generally the area under a standard sink area will suffice, with the purification unit typically going on the right wall (mounting on screws is ideal), and the tank going in the back left corner out of the way. Installing in this way minimizes interference with other under-sink needs, and still allows for easy maintenance.

We also offer a larger 14 gallon tank (10+ gallons of water) with dimensions of 26"h x 16"d. The 14 gallon tank holds 3 times more water than the standard tank. It is a practical upgrade if the family or office wants to have plenty of pure water readily available. It is also recommend if you want to install the RO system in the basement or garage, and feed pure water to multiple outlets. The high water volume in the tank will help maintain strong delivery pressure to your remote output points. The tank works fine standing up or laying down on its side. So if you lack space, you can lay the tank down or put it elsewhere within 20-30 ft horizontally, and 10-15 ft vertically from the RO purification unit, and it will work fine.

Q. Are there other installation options if my under-sink is small?
A. Absolutely. If you have an adjoining cabinet to the under-sink area that can be freed up, it could house one or both of the system's components, with a small hole drilled between the cabinets for the tubing. Another option is to put the purifier and tank in the basement and run the purified water up to the sink(s). If there is less than 10 feet of vertical lift, you don't need a booster pump and if there is more than 10 feet of lift, you will want a booster pump (approx. $250).

Q. Does the water come out of my kitchen faucet or a special spigot?
A. We supply a special lead-free spigot designed for ultra-pure water, so your drinking water will not interface at all with your existing plumbing.

Q. Can I send purified water to other locations in my house beside my kitchen sink?
A. Yes. You can send water to other parts of the house with extra dedicated tubing we supply that is run to the other location(s). The water at the other location (kitchenette, bathroom, etc) will be delivered through special lead-free spigots we supply, just like at the kitchen sink.

Q. What if I rent? Can I take the system with me when I leave? Is it hard to remove and will it leave an impact on the plumbing?
A. Renters use this system with excellent results, installing it and then taking it with them when they move out with no impact on plumbing. The unit is simple to remove.


Maintenance Questions

Q. How often will I need to change filters?
A. We include a TDS (Total Dissolved Solids) meter with your unit so you can test your filter efficiency, because we want you to get the most life out of your filters that is possible, and to have great peace of mind knowing that your system is working properly. Based on TDS readings, our customers change filters approximately every two years, but changes can be required on an annual basis depending on water purity, hardness, and usage. On an average system some (certainly not all) of the filters would be changed every two years. The process of testing your filters is very simple and takes only about 5 minutes a few times a year.

Q. What are the yearly maintenance costs?
A. The average yearly maintenance cost is about $180, or about $15 per month. This is very reasonable in the industry, especially for a system with 14 stages. Other systems with many fewer components often cost this much or more to maintain.

Q. Can I change the filters myself or do I need a plumber?
A. Filter changes are pretty straightforward, and many customers do this themselves. Some choose a plumber for various reasons – it really is up to you. If you can follow instructions, you can do this.

Q. How do I know when to change filters?
A. We include a TDS (total dissolved solids) meter with the system so you can test the water and determine how it is performing, and when to change the filters. (See manual and/or website.)


Health Questions

Q. I've heard reverse osmosis water is bad for me. Don't reverse osmosis systems produce acidic, dead, aggressive water?
A. We don't recommend drinking normal reverse osmosis water, because it is not completely pure and it is acidic, aggressive, and unbalanced. This doesn't mean that RO is not a useful technology, it just needs to be complemented with more purifiers and then the water must be restructured and remineralized.

Q. Does this system remove fluoride? Chloramines? Lead? Pharmaceutical residues?
A. Yes, yes, yes, and yes. Because it is a triple-purification system, it removes all these contaminants and many more – both when the unit is new, and over time. This is the main difference our system provides – it is able to achieve 99%+ purification of the toxins we know about, and the same purification of those we don't know about yet, which have yet to hit the headlines. Most importantly, our system maintains this very high level of purification over time. This is the kind of purification you deserve and require in this toxic world, and which can only be delivered with a triple purifying system.

Q. What about plastics in the system – don't they leach into the purified water?
A. Our system is designed specifically using materials made for ultra-pure water. In a purification system there are many dozens of parts, and each of them must be evaluated for their safety and inertness – this is the level of care we take with the Biocompatible Water System. Obviously we cannot vouch for other companies' level of attention to this area. Our system is the choice of environmental consultants who recommend this system for their most sensitive clients, because of the absolute purity of the water.

Q. How does the water taste?
A. Our customers consistently tell us that they are amazed at the great taste and feel of the water, and that it is the best water they have ever drank! It has been compared to expensive Penta-Water, only ours is more purified, and much cheaper to make in your own home!

Q. What are the health benefits of drinking this water?
A. We cannot make claims in this area, but we can say that hydration is vital to nutrient delivery, toxin/waste elimination, slowing the aging process, and overall wellness. Drinking hydrating water like this is one of the best things you can do for your wellbeing.

Q. Don't I need all the minerals that your system takes out? Isn't highly mineralized water good for me?
A. It is a myth that we need lots of minerals in our drinking water to stay healthy. Our bodies are designed to derive the minerals we need from our food. Waters that people inquire about typically contains mostly inorganic minerals, which is a form that is not easy for our body to assimilate. The water from our system contains ionic organic minerals, which means they are from a living thing and thus in the form that our bodies recognize. We make sure there is just enough minerals to alkalize and balance the water, but not to burden it. We recommend adding a drop or two of a product like ConcenTrace Ionic Minerals to our water if you crave extra minerals/electrolytes, otherwise just enjoy from the spigot!

Q. What is "energetic restructuring"?
A. Energetic restructuring is a process that mimics what happens to water when it flows over rocks in a stream, or through the Earth. Nature is very complex and mysterious, and there is much we don't know about water's subtle properties. One of the most intriguing properties of water is "memory," or the ability to contain information about a substance even though that substance may no longer be physically present. This characteristic of water is what underlies the 150+ year old esteemed science of homeopathy. Our restructuring process erases the memory of electrical fields, physical toxins, and other residues of the human world, and gently infuses the natural and beneficial informational fields of the natural world using naturally occurring far-infrared minerals. These mineral formations occur naturally, and we are effectively boosting the process so that the restructuring occurs in 18 inches of travel by the water, rather than over miles of river rocks through the Earth.


System Performance


Q. Are there any impurities this system has problems removing?
A. Yes – iron. Iron particles in water acts like little knives, and can shred the membrane. If you have a serious iron problem (usually affecting people who rely on well water with iron levels over 0.5 ppm) you will usually know it by the red staining on your fixtures/sinks. A softener (like the one we carry) will often take care of iron problems, but sometimes an iron removal system is needed (often in addition to a softener). We recommend our special Iron Removal system.

Q. If I have hard water, do I need to put in a softener?
A. If the hardness of your water is above 10 grains/gallon we recommend a whole house softener or what we refer to as a conditioner. A conditioner will allow your water purification system to work much better and last longer, will preserve your plumbing, and will make your clothes last longer.

Q. Don't reverse osmosis systems waste a lot of water?
A. Reverse osmosis developed a reputation for water waste in years past, when their efficiency levels were much lower. Our system today will send about 2.5 gallons of water (the rejected toxins and water necessary to clean the membrane) for every gallon purified. This is a very small amount of water – if you use a gallon of purified water a day, 2.5 gallons would be like one family member staying in the shower for 30 seconds, or flushing a low-flush toilet once a day.

Q. What if the headlines come out tomorrow with news of some new chemical in my water? Will this system remove it?
A. This is one of the great things about this system – it is designed to remove all toxins in your water, whether we even know they are there or not! Consider the pharmaceutical residues that were present in our water for years before we realized they were there – you want a system robust enough to deal with known and unknown toxins, so the headlines don't have to scare you anymore.

Q. What is your water's pH?
A. The pH of our Biocompatible Water depends on many things, including your own tap water's purity and pH. But the average pH would be between 8 and 9, though this is hard to measure on normal pH paper. Normal pH strips are designed for normal water, not purified water. Purified water has few or no minerals so it confounds normal pH strips. To accurately measure the pH of our water you need a special pH meter designed for purified water.


Comparison with Other Systems


Q. How does the Biocompatible Water System compare to other systems on the market?
A. There are basically five types of water systems on the market today. Here is a brief overview of these systems, with comparisons to ours.
1. Filters: Standard carbon filters are common, but are incapable of removing fluoride, metals, and chloramines. They make up an important part of our system but used alone they represent only a partial solution.
2. Reverse Osmosis: Reverse osmosis is a foundational purification technology, but there are limits to what it can accomplish by itself. Most RO systems use only one purifier which means that the purification is compromised. Also, all RO membranes decline in efficiency over time so it is important to use multiple purifiers (deionization) to keep efficiency levels high. RO water is acidic, unbalanced, and aggressive unless water is restructured and remineralized.
3. Distillers: Distillers have crucial flaws that makes it not a good choice for our day and age. First, distillation does not remove all toxins in the first pass. It is really necessary to distill water three times to get total purification (ie, triple purification). This is very difficult with distillers, and even if you did accomplish this, distilled water is so randomized, acidic, chaotic, and aggressive that it is not healthy to drink for extended periods.
Distilled water actively absorbs what it comes into contact with. For example, when it makes contact with air, it quickly absorbs carbon dioxide and becomes acidic. Since distilled water is free of dissolved minerals and other particles, it has the ability to leech toxic substances from your body and eliminate them resulting in the possible development of mineral deficiencies and an acidic state. You can also rapidly lose electrolytes (sodium, potassium, chloride) and trace minerals, which can cause cardiac irregularities, high blood pressure, and cognitive/emotional disturbances.
Distilled water is great for steam irons and car batteries but not for drinking.
4. Staged filters: These systems put various types of filters in one tank or cartridge and claim to offer the ability to create drinking water for the whole house, and rarely need to have their filters changed. Some claim restructuring capabilities as well. We have found the claims of these systems to be misleading or false. These systems do not address the most serious toxins found in our water today, and should be avoided.
5. Ionizers: Ionizers are a very poor investment because they don't purify the water, and they only create a weak alkaline effect. It is far better to actually completely purify your water and then to create a powerful alkaline effect according to our instructions.

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