Customer Assistance

Welcome
We want to make sure that your experience with Radiant Life is the best that it can be. As always, feel free to give us a call at Customer Service at (888) 593-9595 or email us with feedback and suggestions so that we may serve you better.

Contact Us

Phone: (888) 593-9595   Monday - Friday, 9am to 4pm PST Extension #1: Printed Catalog & E-Newsletter Requests Extension #2: Water Filtration & Water System Parts Extension #3: Water Purification & Filtration Division Extension #4: All Other Orders and Product Questions Extension #5: Shipping Dept/Assistance with order in transit Extension #6: Operations/Purchasing Fax: (707) 433-8898 Mail: Radiant Life Company 3721 Santa Rosa Avenue Suite B4 Santa Rosa, CA  95407 Email: Contact us here

Ordering
There are several ways to place your order with Radiant Life.

• You may view and purchase our products online here at radiantlifecatalog.com, either by browsing the site, or...
• if you have your catalog in hand and know which items you want, just click "Quick Order” at the top of this page and follow the easy instructions.
• You can also place your order with our Order Department at (888) 593-8333, Extension #4.
• You may also print out an order form by clicking here and either fax or mail it in.

Problems Ordering Online:
Please call our Customer Service department for assistance at (888) 593-9595 Extension #4.

Payment Methods:
We accept VISA, MasterCard, American Express, and Discover. If you are mailing your order in, you also have the option to pay by check, money order, or cashiers check.

International Orders: We welcome and accept international orders!
Customers assume responsibility for their countries customs regulations. Shipping charges for packages that are returned to Radiant Life due to import restrictions are not refundable. A 10% restocking fee will be charged on all returned orders.

Due to customs restrictions, we are unable to ship to the following countries:
Brazil
Norway

Shipping Information
For information about shipping rates, shipping restrictions, orders with back ordered items, etc, please refer to our Shipping Information page, click here

Sales Tax
Sales Tax (8.25%) applies on sales shipped within California. No tax is charged on food items (coconut oil, olive oil, sunflower oil, salt, arrowroot, anchovies, sardines, vinegar, gelatin, etc).

Return Policy
Before processing a return, you must contact Customer Service at 888-593-9595 Extension 4 for a Return Merchandise Authorization (RMA). To see our full Return Policy, click here.

Catalog Request
To receive a free catalog, please click on the catalog icon to download or call contact Customer Service at 888-593-9595, Extension #1 to receive a printed version.

Privacy Policy
Radiant Life respects your privacy! To see our full Privacy Policy, click here.

Security

Your security is important to us! That’s why we encrypt your personal and credit card information through Secure Socket Layers (SSL), the industry standard used on the internet.

Also protect yourself. If you are using a shared or public computer, be sure to sign off completely when you have finished ordering.