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Privacy Policy

Protecting your privacy is important to us and we recognize that your information must be used responsibly. The following information will help you understand how Radiant Life collects, uses, and safeguards your personal information. If you have any questions that are not answered here, please contact us and we will answer them.

Our mailing/shipping address is:

Radiant Life 5277 Aero Drive Santa Rosa, CA  95403

We can be reached by telephone at: 888-593-9595

We can be reached by fax at: 707-433-8898

We can be reached by email here.

What information is collected?

For each visitor to our site, Radiant Life automatically recognizes only the customer's IP address, not the individual's email address. We use cookies to store visitors’ preferences, record session information (such as items that customers add to their shopping basket), record past activity at the site in order to provide better service when visitors return to the site, and to customize (when appropriate) web page content based on visitors' browser type or other information that the visitors sends.

This information is used for internal review and is then discarded. It is not shared with other organizations for commercial purposes. Additional information given directly by the visitor (e-mail address, name, mailing address) is discussed below.

Site Security

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. You can feel safe ordering online with Radiant Life. Any page on our site that handles sensitive information, such as your credit card number, is securely encrypted using the Secure Sockets layer (SSL) protocol.

It's easy to know if a web site is secure. When you are accessing a secure web site a closed lock will be displayed in the status bar of your browser window.

E-mail Addresses

The following are policies we have established for the collection and use of e-mail addresses. Radiant Life is aware of consumers’ concern over unauthorized use of their e-mail address (spamming) and will do everything possible to protect the privacy of our visitors without hindering the services we provide to them.

  1. When we collect an email address of an individual placing an online order, over the phone, or mail-in; filling out a form to contact us; or registering on our site, we will send them further promotional e-mails unless they opt-out after receiving an email.
  2. If a visitor signs up to receive promotional e-mails from us, we will consider this opt-in permission.
  3. Every promotional e-mail we send will contain an option for the recipient to opt-out, and not receive any future promotional e-mails.
  4. We will not rent or exchange our e-mail addresses.

Mailing Addresses

The following are policies we plan to follow in regards to mailing addresses we collect:

  1. Unless notified otherwise, we will mail future print catalogs to any mailing address we gather from an online order, phone order, mail-in order, or an online catalog request.
  2. Any print customer wishing to not receive any future mailings may do so by contacting us via e-mail or mail, at the address above. Please provide us with your exact name and address.

Changes in Policies

From time to time we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt-out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.

Concerns

If you feel that this site is not following its stated information policy, you may contact us at the above address or phone number, the Direct Marketing Association's Committee on Ethical Business Practices at mgoldberger@the-dma.org, state or local chapters of the Better Business Bureau, state or local consumer protection offices, or the Federal Trade Commission by phone at 202-FTC-HELP

Legal Disclosures

What is Prop 65?

Proposition 65 or the “Safe Drinking Water and Toxic Enforcement Act” is a unique California law that requires businesses to place a warning label on products that contain any one of a list of over 800+ different chemicals, even if these substances are naturally occurring and present in trace amounts.

Under this law, some of our foods and botanicals are required to carry the following notice:

Warning: This product contains chemicals known to the State of California to cause birth defects or reproductive harm.

Proposition 65 was an initiative originally passed in 1986 to address growing concerns about the dumping of toxic material into food and water supplies. Fundamentally this law is well-intentioned and supports environmental consciousness. However, in practice Prop 65 is often misconstrued and has brought with it many unforeseen consequences. Some of these effects have been challenging for small family companies like ours.

Why do some Radiant Life Products carry this warning?

Any food grown on clean, organic-certified soil contains naturally occurring minerals in small amounts. The diverse spectrum of minerals in the soil—including calcium, iron and zinc—are taken up into plant material as part of the natural growth process. These nutrients are very important to our health and well being when obtained in appropriate amounts. At the right dose, these minerals help to support a wide range of bodily functions from building strong bones to supporting the brain. However, like any substance, they are not beneficial when taken in extreme quantities.

Soil also contains minuscule amounts of metals. These too are not harmful when consumed in tiny amounts and can in fact be perfectly healthy. Virtually all foods grown in the earth’s rich, healthy soils have the potential to include small quantities of metals like lead and cadmium.

It is important to keep in mind that the metals found in plants are altogether different than the heavy metals that are mined, chemically treated and concentrated for use in industrial products. Obviously, these industrial metals should be carefully kept out of our air, water and food supplies. However the benign metals found in clean, fresh produce are not a threat. They are present in tiny amounts, bound and integrated into the plant fibers—where they have always been and will stay.

Nonetheless lead is one of the most frequently cited chemicals in Prop 65. Levels exceeding 0.5 micrograms require a label. This is approximately 1,000 times lower than the amount known to cause reproductive harm according to the federal government. Because these levels are hard to assess and regulate in any given product, many manufacturers have made the choice to label all products that could even just possibly have lead in them. This includes some of our Superfood Supplements and Nutrient Dense Foods. Labeling in this way helps to safeguard against potential lawsuits in California, but it does not mean that the products themselves are unsafe.

Why don’t all similar products carry the warning?

Numerous industries have found Proposition 65 difficult to comply with. Not only are regulations hard to follow, but enforcement has been difficult and inconsistent. It is also important to note that because Prop 65 was passed by a ballot initiative, it falls outside of the usual legislative process and is difficult to update or change in anyway.

Prop 65 is enforced entirely by way of civil lawsuits brought on by organizations and, on some occasions, by the state’s attorney general. These suits can be crippling and resource-draining for small companies. Stakes for settlements are high and proceedings can involve considerable sums of money.

In an attempt to prevent legal action of any kind, many companies have opted to post Prop 65 labels and signs. Warning signs appear all over the state of California in restaurants, banks, hotels, gas stations, and all other facilities that could even just possibly contain traces of any one of the 800 chemicals mentioned in the law.

Other companies may elect not to provide warnings because, in their assessment, they conclude they are in full compliance with Prop 65 and are willing to take the risk of legal action. Two identical products can therefore have labeling differences simply because of company philosophy.

Why do my products have these labels on them even though I don’t live in California?

Even though Prop 65 was designed for use in California only, you may receive products with warnings on them even if you are not a resident of this state. This is because our company is based in California, and all of our shipping and receiving facilities are also located here. When manufacturers send us goods, they are required to add Prop 65 warming labels before those products can enter state lines. We have made the choice to leave these stickers on the packages regardless of their final destination. In the end we decided that our resources are best spent on finding ways to bring you the best organic products on the market, not on removing these stickers. We hope you understand!

What does Radiant Life do to ensure that products are safe?

We follow a very strict set of purity guidelines when selecting products to become part of our catalog. Long before products even make it to our shelves, they undergo rigorous analysis and testing. Our team works very closely with our suppliers to ensure that safety standards are met along each step of the way, from how foods are farmed to how they are prepared, packaged and delivered to your door. This type of ongoing monitoring and research is at the very heart of our business model. To read more about our standards, visit our About Us page.

If you have remaining questions or concerns regarding Prop 65 or our company safety policies, don’t hesitate to call 888-593-8333 or contact us here.

Gluten Free

The Gluten-Free icon can be found on products that have been tested and/or confirmed to be free from gluten as per the label and/or manufacturer.

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Kosher

The Kosher icon appears on products that have been prepared according to Kosher industry standards. Only products that have the Kosher agency certification logo on the label or have been confirmed to be Kosher certified with the manufacturer exhibit this icon.

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Non GMO

The Non-GMO icon represents products that are either USDA-certified organic, which prohibits the use of GMO ingredients, or have been confirmed either by label or from the manufacturer to be free from GMOs of any kind.

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Organic

The Organic icon is for products that contain a minimum of 95% organic ingredients and have been prepared using natural substances and biologically based farming methods. Only products that have been officially USDA- Certified organic display this icon.

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Raw

The Raw icon is reserved for products that have never been cooked or heated over 118°F (42°C) during preparation. These products maintain natural enzyme content and bioactivity and have been confirmed to be so by the label and/or manufacturer.

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Vegan

The Vegan icon is displayed on products that do not contain any animal products or animal product derivatives, and have not been tested on animals as confirmed by either the label and/or manufacturer.

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WAPF Approved

The WAPF icon shows on products that are included in the Weston A. Price Foundation Shopping Guide and meet the organization's criteria for minimal processing and nutrient-density.

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